Terms & Conditions

Terms & Conditions

Welcome To Finlinea Healthwits.

By accessing this Website and whenever you submit any information to Finlinea Healthwits, or use products and services offered by our Website, you agree to be bound by the following terms and conditions.

  • NOTE:

    • We may modify any of the terms and conditions contained in this Agreement, without prior notice at any time and in our sole discretion, by posting a change notice or a new agreement on our website. If any modification is unacceptable to you, your only recourse is to terminate this agreement. Your continued participation in the program following our posting of a change notice or new agreement on Finlinea Healthwits site will constitute binding acceptance of the change.
    • By visiting this Site, you agree that the Laws of India will govern these Terms of Use and any dispute of any sort that might arise between you and Finlinea Healthwits or its subsidiaries, associates, affiliates and partners. Any dispute relating in any way to your visit to this Site shall be submitted to the exclusive jurisdiction of the courts at Mumbai, India.
    • As part of providing our Services to you, we may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including SMS and other forms of messaging. Though we prefer to communicate with our Customers via email and SMS, as may be deemed necessary, you agree to receive our phone calls, related to your order/request on finlineahealthwits.com.
  • Cookie Policy:

    • "Cookies" are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our customers. You may choose to accept or decline cookies.
    • Please be aware that by declining cookies you may be unable to use our website to its fullest capability.
  • Personal Information:

    • By mere use of the Website finlineahealthwits.com, you expressly consent to our use and disclosure of your personal information.
    • Any personal data collected will be used by Finlinea Healthwits Pvt. Ltd. & its subsidiaries, associates, affiliates and partners to contact you via phone, SMS or email for marketing and to deliver certain updates for services or information you have requested.
    • We may also send you other information about us, the site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to Finlinea Healthwits Pvt. Ltd. & its subsidiaries, associates, affiliates and partners.
    • We only collect your Personal Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Correspondence Information to any third party or otherwise trade on it.
    • At Finlineahealthwits.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information such as password, bank details, credit card number, date of birth, your name, address, email address and we never share them with any other person or company. It is used solely by our authorized personnel, Logistic partner and Payment Processing and Authorization Services (for net banking or credit/debit card validation) to process your order.
    • During your visit to our Website, we may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet. When you browse our Website, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyze Customers' trends and preferences, and thus assist us in improving our service.
      • Finlinea Healthwits may need to disclose/transfer your personal information to the following third parties for the purposes mentioned below. This list is inclusive but not exhaustive: To government institutions/authorities to the extent required under the laws, rules & regulations and/or under orders of any relevant judicial or quasi-judicial authority.
  • Order Cancellation by Company:

    • There may be certain orders that Finlinea Healthwits is unable to accept and must cancel. Finlinea Healthwits reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User. User accepts and undertakes that the same is acceptable and he/she/it will not contest/raise any dispute on the same.
    • The situations that may result in cancellation of User's order includes, without limitation, non-availability of the product or quantities ordered by User, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Finlinea Healthwits's Payment Processing & Authorization Services.
  • Order Cancellation by User:

    • In case of requests for order cancellations, Finlinea Healthwits, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if Finlinea Healthwits receives a cancellation request and the order has not been processed/approved, dispatched by us, we shall cancel the order and refund the entire amount to User within a reasonable period of time. If the order is processed/approved, dispatched, the order cancellation request will not be fulfilled and the amount will not be refunded to the User.
    • To cancel an order or to request a refund, simply email us your order details to customercare@finlineahealthwits.com, including the reason why you're requesting a cancellation or refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
  • Return Policy:

    • We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Finlinea Healthwits Customer Care immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that we will accept liability for such delivery issues only if the product is unused and the tags, boxes, other packaging is intact.
    • If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund.
    • We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting the courier charges for both ways at actual, ONLY if you notify us within 7 working days of receipt.
    • Once you raise a request to return your purchased product, you must email us requesting the same at customercare@finlineahealthwits.com, mentioning "Product Return" in the subject line and your "Order ID".
    • Once you send us an email at customercare@finlineahealthwits.com, you'll get an email and SMS confirming that your request is being processed. Based on the circumstances, your request may be automatically approved or you may be contacted for more details. If the request is approved, the product will be picked up after which you will get a refund.
    • Here are certain scenarios where it is difficult for us to support returns:
      • Return request is made outside the specified time frame
      • Product is damaged because of use or Product is not in the same condition as you received it
      • Products with tampered packaging or missing original shrink wrap and measuring cup
      • Items that are returned without original packaging.
  • Refund Policy:

    • Once you request the cancellation of the order(s), please refer "Section 5.Order cancellation by User". It will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
    • In case of product return, (refer Section 6.Return policy), refund will be initiated upon successful pickup as per Product Returns Policy.
    • Refund will be completed within 30 (thirty) working days from the date of reverse pick up (if required).
    • Full Refund Possible If:
      • you received a defective product;
      • the ordered product(s) is lost or damaged during transit;
      • the ordered product(s) is past its expiry date.
  • Delivery of the Product:

    • The COD option is available for selected locations only. Please note that if your pin code is not part of the COD serviceable pin code list, then the COD option will not appear in the Payment & Order Review page.
    • Delivery charged for ALL orders: Rs.49 Per Bottle.
    • Terms & Conditions for COD payment:
      • COD charges Rs.50 or 3% of the bill amount whichever is higher.
      • There is no minimum order value for COD orders.
      • COD is available for orders of less than Rs.5,000 only.
      • COD charges are in addition to the standard delivery charges.
      • Only Indian Rupee is accepted in the COD payment method.
    • Payment through credit/debit cards, DD, cheque or any other means is NOT accepted in the COD payment. COD is strictly a cash-only payment method. COD orders that are not confirmed will be automatically voided in 48 hours. Any items can be ordered through a COD transaction.
    • In a COD transaction, if you use any discount coupon, the discount will be applicable solely on product price only, excluding COD charges.
    • Do remember to quote your order ID in all of your correspondence. We reserve the right to end or make amends in the COD mode of payment at any time.
    • Expected delivery time as mentioned on website may vary than the usual time of delivery.

The purpose of this blog is to promote broad consumer understanding and knowledge of various health and wellness topics. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.


Our Products

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Aloe Vera Juice

Thanks to our stressful lifestyle, polluted environment and the junk food that we consume, there is a need to cleanse our system of the toxins from time to time. Left alone, these toxins in various body tissues will pose serious health challenges.

Products Karelajuice

Karela Juice

Unbalanced blood sugar level is a condition that currently affects more than 62 million Indians, which is more than 7.1% of the adult population. Consumption of Karela (Bitter Gourd) is traditionally known to be a way to combat this condition in an all-natural manner.

Products Jamunjuice

Jamun Juice

Our lifestyles and dietary patterns contribute to the accumulation of toxic metabolites in our bodies. When the production of toxic metabolites overwhelms our organs of detoxification, these are stored in our connective tissues – which are undesirable and avoidable.

Our Commitment, Our Certifications

  • ISO 9001 : 2008 Certified
  • ISO 22000 : 2005
  • HACCP Certified
  • GMP